Database Administrator - Zapopan, México - Oracle

Oracle

Empresa verificada

Zapopan, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our products.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Oracle Support, an extremely important phase in the company's strategy.

Some of the role's duties include:

Consulting with customers on complex use of Oracle products
Contributing significantly towards the "My Oracle Support" Database communities
Analyzing work load, implementing changes to improve productivity
Proactively contributing to increasing the team's efficiency by sharing knowledge, providing feedback about best practices, writing tools

**Qualifications
Technical degree i.e. BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry or proven professional and technical experience.

Soft skills:

Excellent written and verbal communication skills in Spanish and English
Performing under pressure
Problem Solver, Analytical thinker
Flexibility to work in different shifts and off days, including holidays and weekends.

Technical Skills:

Thorough understanding of the Oracle product features
Database architecture knowledge and basic database administration
Familiarity with Linux/ Unix/ Windows Administration concepts
For the Exadata Team
Exadata, RAC ,ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios
Familiarity with Cloud Architecture (Oracle and/or third parties) and virtualization concepts and tools.
Networking

Mexico:
OTA-RM-MX