Process Associate - Ciudad Juarez, México - Genpact
Descripción
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.
We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
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- Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._
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- Welcome to the relentless pursuit of better._
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- We are looking for a IT Helpdesk, whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives._
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- Responsibilities_
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- Answer inbound calls for technical support regarding hardware and software_
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- Follow up on incidents from the time it is reported until successful closure_
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- Document ticket status_
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- Register all cases, inquiries and calls in tracking tool_
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- Document noncommon cases on Helpdesk knowledge base_
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- Be a team player to solve problems, communicate and create a nice and professional work environment_
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- Qualifications we seek in you_
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- Minimum Qualifications_
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- English 90%_
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- Basic MS office_
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- Preferred Qualifications/ Skills_
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- IT Knowledge_
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- Problem Diagnostic_
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- Phone and Online support_
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- Customer service oriented_
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- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit _
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- Facebook_
- LinkedIn_
- YouTube_
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Job_**_Process Associate_
_ Primary Location__Mexico-Cd. Juarez_
_ Education Level__Bachelor's / Graduation / Equivalent_
_ Job Posting__Apr 13, 2023, 6:13:13 PM_
_ Unposting Date__Jun 13, 2023, 1:29:00 PM_
- Master Skills List_Corporate_
- Job Category_Full Time_
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