Analista de Servicio Back Office Sucursales C09 - Metepec, México - Citi

Citi

Empresa verificada

Metepec, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.

The overall objective is to resolve client inquiries and issues and to provide on-going customer support.

Responsibilities:

Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
Ensure accuracy of research and compliance advice provided to members of sales force team
Develop information regarding required changes in reports and procedures
Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

Previous relevant experience preferred
Series 6 and 26 License.
Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture
Effective verbal and written communication
Influencing and relationship management skills
Proven ability to creatively solve problems

Education:

Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El Analista de Servicio Back Office Sucursales requiere:

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Amplias habilidades en EXCEL, para el análisis de data
:

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Ser proactivo e innovador para la mejora de procesos
:

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Conocimiento intermedio en el manejo de Power Point:

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tolerante a la frustración
:

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gusto por el trabajo en equipo
:

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Buena comunicación oral y escrita
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Job Family Group:

Customer Service
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Job Family:

Service
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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law Supplement.

View the
EEO Policy Statement.

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