Cloud Service Delivery Analyst - Ciudad de México - Adenza

Adenza

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Division Overview
Customer Services is an integral part of Adenza's growth and success.

This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.

Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview

The Upgrade Services team plays a key role in the Company's success by assisting our Cloud clients to rebase Calypso versions in a timely and cost-effective manner, and doing so, enabling them to fully utilize improvements to Calypso.

For that purpose, they build and execute a series of automated regression tests allowing them to detect, analyze and remediate any reconciliation break.

The 4 team members are today located in Paris, Frankfurt, Montreal, and Mumbai.

The team is part of a wider Calypso Cloud Services group, consisting of technical and functional experts with a global geographical footprint.

Responsibilities:

Assist our Cloud clients in the context of a version upgrade
Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)
Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool
Execute this suite of automated Test Scripts to perform regression testing
Communicate results, analyze issues detected, address them directly (when a configuration change is necessary for instance), or log appropriate SalesForce tickets
Work in close collaboration with SaaS Ops, Customer Support, PM, and Engineering teams to coordinate the quick resolution of SF tickets (when a bug fix is needed)

Provide regular updates to Management:
Keep track of all open issues in an Excel template for instance
Skills And Requirements
Minimum of 3 years working in IT projects within the capital markets industry
Must have Calypso implementation, upgrade or support experience (at least 2 years) from a technical or functional perspective
The first experience in test automation is an advantage
Bachelors and/or Master's degree in Finance, Mathematics, Business, Computer Science, or I.T.
Good communication skills. Will be working hands-on with customers and other Calypso departments
More About Us

Our Office:

Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options.

Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.

Why Apply:

Adenza's mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce.

The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional.

At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology.

As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is.

Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE).

We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.

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About Adenza

Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud.

We enable the world's largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting.

We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.

Department
Cloud Services
Employment Type
Permanent - Full Time
Location
Mexico City
Workplace type
Hybrid