Technical Support Engineer Intern - Ciudad Juarez, México - National Instruments

National Instruments

Empresa verificada

Ciudad Juarez, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Are you excited by helping engineers and scientists solve tomorrow's grand challenges? Do you live for that "aha" moment when solving a complex technical problem? Are you at your best working in a collaborative environment where you can discuss ideas and consult with peers about troubleshooting steps? Do you want to build a career in the Support department? If so, join our team and help NI's customers achieve long-term success

Technical Support Engineer Interns partner with customers to ensure their success through broad-based technical support of NI Products.

Technical Support Interns respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

Key Responsibilities

Resolve customers' single incidents during installation, implementation, and/or maintenance of NI products.
Escalate technical issues while maintaining ownership of customer interaction.
Route outofscope technical issues to the appropriate support group.

Qualifications
Basic

Education
Pursuing an Engineering degree with preferred majors in Electrical, Electronic, Mechanical, or Mechatronics (close to graduation: 10 months 1 year).

Language

Intermediate or advanced English level, oral and written. (B2+ or above).

Availability

Able to work halftime.

Preferred

Customer Service previous experience in customer service or technical support

Language

Intermediate or advanced Portuguese level, oral and written. (B2+ or above)

Problem Solver

Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond shortterm issues to understand the bigger picture.

Technical

Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in programming languages. (LabVIEW experience is preferred)

Dynamic

Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow's grand challenges.

Collaborative

Team oriented with the ability to effectively collaborate with peers.

**Why NI?
There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

The people:

We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

The ideas:

What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

The technology:
With our tailored, software-connected approach, we support our customers through all phases of the product development cycle.

From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We've long been globally recognized as a top employer.

Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving.

We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together.

We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on
- and off-site) at an aggregate level. We know that different roles have different requirements, so we're embracing a full range of options.