Technical Support Analyst - Guadalupe, México - Acuity Brands

Acuity Brands

Empresa verificada

Guadalupe, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc

(NYSE:

AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come.

Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

You may utilize this posting to upload your resume and information.

Job Summary:

Key Tasks & Responsibilities (Essential Functions):

Assist internal and external customers with product validation. Identify fixtures using digital photos in order to provide replacement parts or replacement fixtures. As needed, seek additional guidance and advice from Leadership to resolve customer issues. Assist Warranty Team with replacements parts identification and other technical questions.
Attend product and technical training to close product knowledge gaps and improve technical capabilities. Utilize a blend of selfdirected, formal classroom style, and online instruction.
Capture data in the proper format as directed. This includes, but is not limited to, specific product or troubleshooting answers into cases within Salesforce, daily work tracking, statistics and metrics tracking, customer surveys, data mining, etc. Perform other duties as assigned.
Utilize Better, Smarter, Faster tools to improve processes, communication, and resolutions for Acuity Brands products, systems, and solutions to drive improved customer satisfaction and a reduction of quality costs.

Required Skills:

Technical aptitude required
Electrical, wiring, reading schematics, reading/interpreting wiring diagrams.
100% reliable internet connection required

Preferred Skills and Experience:

5 years of relevant work experience preferred.
Lighting experience preferred.
Call Center experience preferred.
Technical degree preferred.
Understanding of the fundamentals of manufacturing preferred.

We value diversity and are an equal opportunity organization.

All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.