Customer Service Representative - Monterrey, México - Alliance Virtual Offices

Alliance Virtual Offices
Alliance Virtual Offices
Empresa verificada
Monterrey, México

hace 4 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Customer Service Representative


Working at Alliance is the perfect opportunity to grow, learn and be a part of something bigger than the sum of its parts.

Our Client Services team is made up of lawyers, engineers, business administrators, and many more career backgrounds.

With everyone's unique knowledge, experience and background we enrich each other's professional experience and help build better processes for the company, which in turn improves our clients' service experience.

We heavily rely on our team voicing their thoughts and ideas to improve the existing processes and create completely new procedures.

Alliance seeks to provide the team with a great place to work, treating its team members and its clients with great respect, honesty, transparency, trust and integrity (and much more) and expect the same from our team.


Essential Job Functions:


Initially, the Customer Service Representative will "learn the ropes" over a 3-month period with training and by working directly with clients to coordinate post sale activities, plus offering related service and support.

After the initial period, the job functions are as follows:


  • Receive inbound calls to address and troubleshoot billing and service concerns.
  • Establish positive relationships and rapport with clients.
  • Follow "Client Success" procedures to ensure the longevity of our clients' accounts.
  • Learn phone systems, chat systems, CRM system and other tools and actively use, update and troubleshoot. Be proficient with computers and internet as this position spends workday on phone and internet.
  • Consistently read about the industry to improve overall knowledge.
  • Suggest and implement improvements to the existing processes.

Specific Knowledge, Skills and Abilities:


  • Previous call center or customer service experience required.
  • Excellent communication and partnering skills. Must possess and professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
  • Bachelor's Degree required.
  • High degree of fluency in English with excellent oral and written communication skills.
  • Ability to learn and navigate new software quickly. Understanding and willingness to follow documented sales and services processes.
  • Strong work ethic and selfstarter, able to effectively manage multiple priorities and adapt to change within a fastpaced business environment.
  • Must possess and be able to demonstrate strong influencing and closing skills.

Work Remotely:
Hybrid work negotiable after a certain period of time working in the office


Job Types:
Full-time, Contract, Commission

Contract length: 12 months


Salary:
From $20,000.00 per month
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