Intake Specialist - Ciudad de México - Novartis
Descripción
392364BRIntake Specialist:
Mexico
About the role
Novartis Corporate Center Mexico City is one of six strategically located corporate centers established by Novartis globally. Novartis Corporate Center Mexico City is one of six strategically located corporate centers established by Novartis globally. It brings together expert capabilities and talent across functionalities, that drives the business forward.
The Data Intake Specialist will support the patient journey team by verifying various data sources and transcribing the information into the PSC's customer relationship management system.
The Data Intake Specialist role is critical to start the process of helping patients gain access to our products and programs.
Main responsibilities:
- Review source documents such as faxed patient service request forms.
- Accurate and timely data entry of source documents (within key performance indicators).
- Review source documents for Potential Adverse Event identification and reporting.
- Follows quality control processes to ensure data integrity; flags trends and communicates insights with supervisor.
- Participates in activities that improve department operations and/or support to the department for quality improvements.
- Other special projects as assigned.
Commitment to Diversity & Inclusion:
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
Role Requirements
- Bachelor's or postsecondary education (certificate program, associate degree).
- 12 years of general office experience or equivalent training.
- Minimum of 6 months of data entry/computer experience in an office or healthcare related environment.
- Network computer system and personal computer proficiency; office copier, scanner, FAX machine, miscellaneous office equipment.
- Strong verbal and written communication skills, attention to detail, and interpersonal skills.
- Proficient in MS Outlook and basic MS Office tools (Word).
- Experience working with Salesforce CRM is desirable.
- English fully proficient
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining
to achieve breakthroughs that change patients' lives.
Ready to create a brighter future together?
Join our Novartis Network:
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Division
US
Business Unit
Novartis Patient Support
Work Location
Ciudad de México
Company/Legal Entity
NOV CORPORATIVO MEX
Functional Area
Facilities & Administration
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Early Talent
Yes
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