Ops Sup Team Lead - Ciudad de México - Citi
Descripción
The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain signoff on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problemsolving and decisionmaking skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor's degree/University degree or equivalent experience
La persona que ocupe el puesto realizara las siguientes actividades:
- Creación, actualización y mantenimiento de EUC's
- Creación y actualización de la documentación asociada a EUC's _(Codigo Fuente, Manual de usuario, Manual Técnico) _
- Atención, gestión y seguimiento de BRM's
- Soporte a usuarios sobre EUC's
- Manejo de Excel, Access
- Programación de macros
- Programación en VBA
- Lenguajes de programación
- Preferentemente: Visual Basic
- Conocimiento de base de datos
- Preferentemente SQL, MySQL
Como parte de tu proceso de reclutamiento, completarás algunas evaluaciones.
Para ello, una vez que envíes tu información en Workday, recibirás un mail por parte de nuestro proveedor PLUM con las instrucciones y un enlace personalizado para que crees tu perfil en las plataformas e inicies la evaluación.
De forma previa a realizar tu prueba, te recordamos leer cuidadosamente los Términos y Condiciones del proveedor PLUM, así como el Aviso de Privacidad que pondrá a tu disposición.
Una vez que completes la evaluación, te estaremos contactando para los siguientes pasos.-
Job Family Group:
Operations - Core
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Job Family:
Operations Support
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Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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EEO is the Law Supplement.
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EEO Policy Statement.
View the **Pay Transparency Posting
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