Ops Support Specialist 3/ Monitoreo de Proveedores - Ciudad de México - Citi

Citi

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
Identify process gaps requiring escalation, offering potential solutions
Assist with inventory management and workflow needs as dictated through risk priority and service level
Support a range of products and services
Analyze problems and formulate solutions through research and investigation
Navigate, test and execute moderately complex databases, spreadsheets, and systems
Ensure accurate and timely account handling
Assist in activities that help reduce organizational impact and/or loss

Qualifications:

1 year of relevant experience
Proficient computer and typing skills
Ability to adapt to new technology quickly and seamlessly
Consistently demonstrates clear and concise written and verbal communication skills
Ability to work with others to complete assigned tasks

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Conocimientos específicos y/o técnicos indispensables**:

Gestion de Proveedores (en toda la cadena de suministros)
Paquetería de Microsoft (Word, Excel, Power Point) Intermedio
Generación y actualización de Indicadores, reportes mensuales.

Habilidades requeridas:

Proactividad
Adaptabilidad al cambio
Actitud de servicio
Trabajo en Equipo
Compromiso
Atención al detalle
Orientación a Resultados
Sentido de urgencia
Apego a normas
Trabajo bajo presión
Cumplimiento de entregables en tiempo
Descripción de puesto adicional

Gestión y monitoreo de varios proveedores a nível nacional desde su recolección hasta la entrega del servicio, asegurando el cumplimiento de contrato y anexo de servicio, proporcionando insumos y monitoreo durante toda la cadena de suministro, con revisión de indicadores y cumplimientos de control establecidos, se requiere de trabajo colaborativo y adaptación al cambio de actividades de acuerdo al proceso con posible trabajos en fin de semana por pruebas de sistema o reportes de incidentes de seguridad.

Se podrán realizar visitas a diferentes proveedores y trabajo hibrido o en sitio con cambio de rol y/o de turno de acuerdo a la actividad desempeñada.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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