Sr. Manager, Account Management - México - Uber Freight

Uber Freight
Uber Freight
Empresa verificada
México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Duties and Responsibilities:


  • Supervise and Coach the AM's (Account Managers) team
  • Customer Retention and Development Program for our Customs Top 60 Customers, securing existent revenue.
  • Deep understanding of Customer needs
  • Management of Customer Retention and Crosselling opportunities
  • Oversee strategic growth of SAM Customs Customers through regular business reviews
  • Support to define Customers expectations and establish KPI's according
  • Institute accountability for team member performance
  • On time execution of action plan
  • Guide the SAM Team to manage over 510 accounts each, focusing on the Customer Success (Top 60)
  • Coach & supervise the SAM Team to develop and drive business reviews monthly and quarterly, as agreed with each customer
  • Support the SAM team to execute VOC's (Voice of Customer) implementation and schedule monthly & weekly meetings as agree with each customer
  • Measure and analyze Customer revenue trends and proactively communicate any trend deviations
  • Ensure incremental improvements are made on building stronger customer relationships
  • Grow our revenue through Cross Selling (multiple products and geographies).

Other Duties:


  • Develop & expand relationships with key stakeholders
  • Coordinating resources:
  • Internal problem solving
  • Understand internal capabilities/challenges
  • Align w/internal teams
  • Communicate customer feedback
  • Teamwork to revert back to the customer w/solutions and/or actions
  • Account Growth:


  • Upsell

  • add more NR of the same product


  • Crossell

  • NR from complementary products
  • Increase share of wallet capture a greater share of available spend
  • Improve margins increase accounts profitability
  • Avoid costs spend less money
  • Account Strategy & Planning
  • Develop industry knowledge
  • Implementing new business
  • Promote UF
  • Training & Education
  • CAB attendance
  • What we want to achieve, where we are and where we want to be
  • Set objectives
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