Pre-sales Engineer - Ciudad de México - TD SYNNEX

TD SYNNEX

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Summary

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Provides field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues.

Such activities may include the following as well as other duties as assigned

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Principal Responsibilities

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Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary

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Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements

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Consults with customers concerning pre-sales design, development and maintenance of products/services

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Assists sales channel, field teams and customers with pre-sales technical solutions

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Responsible for knowledge transfer of advanced technical theory to target audiences

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Communicates complex information and ideas clearly, concisely, and persuasively to target audiences

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Participates in products, solutions or services training to maintain technical knowledge, active certification and competence

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Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem

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Consults on advanced configurations on converged solutions

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"Sells best of breed" Solutions that include TD SYNNEX services

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Creates, presents, and executes strategies.

Job Level Specifications

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Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis. Applies technical knowledge, concepts or theories when determining which solutions are best applied

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Work is performed independently requiring judgment and discretion. May receive limited guidance for new assignments. Work may be reviewed for overall technical adequacy

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Interacts mostly with external company contacts. May represents department across organization or externally on projects

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Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.

Experience

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3-5 years with bachelor's or equivalent combination of formal education and directly related experience. 1-3 years with master's

Education/Certification

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Bachelor's degree or equivalent technical education

What's In It For You?
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Elective Benefits

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Our programs are tailored to your country to best accommodate your lifestyle.
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Grow Your Career

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Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

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Elevate Your Personal Well-Being

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Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Diversity, Equity & Inclusion

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It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
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Make the Most of our Global Organization

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Network with other new co-workers within your first 30 days through our onboarding program.
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Connect with Your Community

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Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

You may be exactly the person we're looking for