Client Logistics Representative - Monterrey, México - Redwood Logistics

Redwood Logistics

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Primary Job Responsibilities:

Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers
Learn and understand our transportation management system(s) and processes that support our customers
Provide exceptional customer service to Redwood's customers in every interaction
Oversee daytoday operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, damaged freight, and accounting discrepancies
Proactively communicate relevant updates to customers and/or internal teams as needed
Answer all phone calls in a timely manner
Learn and understand system tricks and shortcuts to minimize administrative work
Learn and understand system setup requirements and integration processes that impact our customers
Effectively multitask and prioritize responsibilities for key customers with varying degrees of difficulty and complexity
Ensure shipments are planned and executed ontime according to customer specification, while being mindful of cost and service
Understand and manage key customer contracts and routing guides while collaborating with the contracts department to ensure lanes are rating properly
Fully understand compliance benchmarks for key accounts while identifying and resolving exceptions to those benchmarks
Coordinate new carrier onboarding, capacity, and pricing requests with the Carrier Relations team
Ensuring all shipments are void of any discrepancies prior to audit and invoicing
Administer and facilitate customer and/or carrier portal training as needed
Will need to occasionally respond to customer requests after primary work hours (nights and weekends) and/or work on a weekend when customers' needs require support

Skills Needed:

Ability to think critically and analyze data
Ability to remain calm under pressure and handle a fastpaced environment
Effective and proficient written and verbal communication skills
Simultaneous management of multiple tasks
Ability to manage time effectively
Thrive in a team environment, collaborating and helping others
Excellent organizational and timemanagement skills
Ability to produce internal and customerfacing reports that are clean, accurate and relatable
Ability to effectively coordinate with multiple team members and across departments on jointtasks such as reporting, project operations, and compliance
Ability to work autonomously

Qualifications:

High School diploma required
Minimum 2 years in a transportation/logistics environment, specializing in operations is preferred
Experience in planning, scheduling, and executing across multiple modes of transportation (LTL, Volume, Truckload, Partial, Intermodal, Expedited)
BA/BS degree preferred
Proven track record of successful problemsolving and critical thinking
Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
Excellent attention to detail and ability to multitask and prioritize
Demonstrated effectiveness in both written and verbal communication skills
Strong customer service background and ability to quickly build rapport with customers
Demonstrates timely and efficient follow through on deliverables
Enjoy working in a team environment
Demonstrated experience to be dynamic and adaptable to the customer's needs
Have an interest in growth and development through training, additional responsibilities, and higher performance standards

Tools You Will Use:

Zendesk
Harvest
Mercury Gate
MS Office Word, Excel, and Powerpoint

Rewards:

In addition, when you are contracted you will receive:

Life Insurance policy for you starting 30 days after employment.
Personal Health Insurance coverage for you
Major Medical
30 days "Aguinaldo" Christmas bonus or prorated percentage your first year.
Vacation time starting at 12 days. Additional days will increase per Mexican Law.
Premium Vacation 50% vacation days (Prima vacacional).
You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons

- (Vales De Despensa) 6% or the Maximum amount by Mexican Law.