Digital Planning - Ciudad de México - Citi

Citi
Citi
Empresa verificada
Ciudad de México

hace 1 mes

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Close collaboration with Business and technology teams to ensure the best workstream in the adoption and usage of Digital Channels and Services, to ensure high level of performance standards

  • Develop relationship with strategic partners to identity business rules and socialize them with the corresponding manuals
  • Implementation of accurate process needed crosschannels to follow up incidents (mitigation, correction, remediation)
  • Coordination of entire communication playbook crosschannels for major incidents and work arounds
  • Ensure the necessary training before, during and after new digital capabilities launched
  • Elaboration of the Service Level Dashboard, providing accurate measurement of digital channels impacts
  • KPIs analysis 360° which helps to analyze and improve the Net Promote Score (NPS)

Calificaciones:

  • 5 to 8 years of experience
  • Excellent communication and interpersonal skills
  • Playing a team leader role and be able to adapt to different frameworks
  • Strategic vision, able to challenge the status quo
  • Focus on results
  • Work under pressure
  • Advanced Office tools usage

Educación:

  • Bachelors/University degree or equivalent experience
  • Strong command on English, both spoken and written, 80%
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Job Family Group:

Commercial and Business Sales

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Job Family:

Commercial Business Development

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Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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