Sr Spec, Fps in Plant - Ciudad de México - Element Fleet Management

Element Fleet Management

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day.

We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience.

This takes hard work and innovation, and we need more like-minded people on our team.

Element Fleet Management is a world leader in fleet management that provides world-class management services and financing for vehicle fleet and commercial equipment.

Our fleet or package management services span the entire life cycle, from acquisition and financing to program management and remarketing, helping customers optimize performance and improve productivity.

Area:
Customer Care

City:
Mexico City

What We Need

We are looking for a Fleet Partner Solutions (FPS) professional who will be part of a cross-functional team based on the Client's Facilities.

Are you:

Interested in fleet management?
Looking to be in direct contact with customers?

As the Fleet Partner Solution, you will be proposing improvements in processes aligned with Compliance and Client Policies, ensuring a sustainable operational performance and action plans when required.

A Day in the Life- Management of the Maintenance Product contracted through Element, generating synergy with the executives assigned to the operation of this area (Review of monthly Fleet Maintenance charges).- Personalized attention to VIP users.

Creation, analysis, and presentation of Operational reports with performance metrics of clients (monthly).- Maintain up-to-date controls and databases with the information of the Client's Fleet (registrations, cancellations, reassignment), as well as generate and maintain reports and / or history per unit of the maintenance performed.- Resolution and Escalation in time and form (with the Operations and / or Commercial area) of any situation that compromises the business relationship and work together with the Fleet Partner Solution.- Provide support in the implementation, design, and execution of communication campaigns for users with the processes to follow to send the vehicles for maintenance.- Generate Maintenance Services provisions in all units that have Open Service orders to be considered in the monthly and / or annual budget.

Requirements:

Industrial Engineering or bachelor's degree in Automotive Mechanics, Systems, or similar degrees.
At least 2 years of Customer Service Experience (Desirable in the automotive industry)
Preferably management and notions of the English language
Knowledge driving light vehicles
Decisionmaking under pressure with risk analysis
Excellent task tracking and fast learning teamwork and cooperation
Adaptability to the culture of various companies
Knowledge of automotive mechanics

What's in it for You

A culture of innovation, empowerment, decisionmaking, and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid timeoff programs (vacation, sick leave, and holidays)
Hybrid work environment for most positions

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