Employee and Labor Relations Specialist - Ciudad Juarez, México - Johnson & Johnson

Johnson & Johnson

Empresa verificada

Ciudad Juarez, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. _
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough. _
At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. _
In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patientcentric products and solutions. _
We are in this for life. _
We are searching for the best talent for _
_ER LR Specialist __to be in _
_Cd. Juárez. _

_Purpose:
__ _

Responsible for managing Employee Relations cases for designated workforce group(s) and may assist ER/LR Managers in specific Employee Relations activities. Management of Employee Relations includes but is not limited to assistance with complex employment policy interpretation, workforce grievances, advice of management on discipline, coaching and training managers and employees and driving adherence to standards. They are responsible for using standard tools, processes and guidelines to research/investigate concerns, to identify policy violations and evaluate findings to ensure appropriate actions are consistently administered. They operate as a steward for the company, escalating matters of concern as necessary to ensure that the interest of the company is protected. _
The Specialist, Employee Relations manages assigned cases to ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels. They treat the workforce with dignity and respect, maintaining high levels of confidentiality, trust and integrity in the handling of sensitive matters. They adhere to established standards and guideline _

_You will be responsible for:
_

Respond to Employee Relations requests from customers and execute on the key tasks and activities in accordance with defined procedures and guidelines. _

- _Develop and manage investigation plans. _
- _Identify relevant policies and practices to determining whether violation of policies or practices occurred _
- _Assist with the development of performance improvement plans and corrective action steps; review to determine if suitable, reasonable, measurable and actionable _
- _Handle requests from client legal team for gathering information for responding to legal claims, attorney letters, agency charges, lawsuits etc. related to ER cases. _
- _Provide insights and intelligence with respect to trends and opportunities _
- _Communicate and interact effectively with customers and team members; develop credibility and trust relationships with customers, supervisors, and team members _
- _Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable time frames, routing or escalating inquiries as appropriate in order to achieve effective and timely resolution _
- _Comply with documentation and retention guidelines _

Support ER/LR Projects _

- _Identify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Employee Relations leader. _
- _Responsible for communicating business related issues or opportunities to next management level _
- _For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable _
- _Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures _
- _Performs other duties assigned as needed _

Qualifications:

A minimum of a Bachelor's Degree is required. _

- _Minimum 5 years' experience in HR experience with a concentration of 2 years' experience in Employee Relations, experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management. _