Service Desk Agent Uk - Monterrey, México - Teletrac Navman

Teletrac Navman

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.

Whether you come from a customer service background, or if you have prior experience with the help desk, this position will offer you the opportunity to continue developing your skills.

WHAT YOU WILL DO

Your responsibilities as Service Desk Agent will include:

Troubleshoot Teletrac Navman's proprietary software and hardware using necessary tools.
Addresses and resolves issues and requests; documents all incidents and requests; engages the Advanced Technical Support team to resolve incidents that are beyond the scope of their ability or knowledge.
Answer and handle an average of 20 customer calls per day.
Update and manage queue to comply with the Advanced Technical Support team, take ownership of created cases and conduct close followup until resolution.
When necessary, escalate complex trouble cases to the Advanced Technical Support team.
Builds general knowledge of Teletrac Navman's proprietary products, increasing ability to resolve requests on first contact.
Provides afterhours oncall support as needed.

We believe in your potential - your ability to learn, grow and make an impact. And we believe in giving you the autonomy, accountability, and visibility to do just that.

To be successful in this role, you will be equipped with:

Ability to work autonomously
Positive and enthusiastic approach and attitude
Strong organizational and interpersonal skills
High attention to detail and a strong ability to multitask
Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders
Able to work with a diverse array of people, challenging in a nonconfrontational way and builds successful working relationships
Strong written and verbal communication skills with the ability to communicate effectively at all levels
Passionate customer service orientation with experience in managing multiple stakeholders
High level of motivation, drive, and enthusiasm.
Ability to work shifts between 7.30am 6.30pm
Preferable Skills & Experience
Experience with GPS products and mobile devices advantageous
Passionate career aspiration, with the ability and drive to seek new opportunities and personal growth

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility.

Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose:
mobilizing the future to create a better world.

Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.

Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG).

Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares.

We offer flexible remote and in-person, open-space work options.