Operations Team Lead - Monterrey, México - Transplace

Transplace

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

**Essential Functions and Tasks

Secure capacity for loads.
Leverage carrier communication to influence capacity awards during tight markets.
Contact carrier to obtain status of loadtendered; continue monitoring the shipment for ontime pickup, transit, delivered, empty.
Ensure daily update load status in system, e.g. loaded, pickup, delivery, empty, etc.
Notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary.
Ensure with the team and enter shipment status informationcheck calls, loaded calls, unloaded calls, reference number information.
Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
Correspond with customer and carrier regarding detention information.
Communicate and gain approval for expedite shipments.
Negotiate with carrier and customer for spot shipments
Resolve financial discrepancies in TMS financials Utilize TMS to actively manage ontime performance and automation objectives
Utilize TMS with the correct information to actively manage ontime performance and automation objectives
Assist in onboarding process to operations
Ensure daily updates by creating templates in TMS
Train new hire employees within daily operation processes, flow and needs
Train carriers for operation purposes and implementation calls
Oversee team assigned to the position and monitor service across different accounts.
Track volume and revenues on weekly basis (Scorecards).
Track volume and revenues on weekly basis (Scorecards).
Oversee and correct service issues with customers.
Demonstrate ownership of assigned segments of business.
Identify and resolve the root and cause of financials discrepancies in TMS financials.

SAM

Owners of Customers type C
Monthly call with each customer
Create report every 2 weeks with high level information and send it to supervisor

Knowledge and Expertise

Knowledge and Utilization of the TMS by the team.
Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Skype, etc.
Knowledge of the Customer's Business-Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.
Transplace Expertise-Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace ordertocash, etc.
Geographical Expertise-Geographical understanding of the Mexico. Understanding of mileage as it relates to the passage of time.
Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel.

Competencies

Adaptability/Flexibility (Adapts to changes in the work environment to meet demands
Manages competing demands
Accepts criticism and feedback
Manages difficult situations objectively and rationally)
Amicable and Trustworthy (Generally agreeable, builds rapport by garnering trust, easy to deal with, appropriately accommodating without resentment, and generally possesses a positive disposition)
Analytical (Conducts a thorough search for relevant information when approaching problems
Grasps pertinent issues in all their complexity
Carefully weighs the impact of a broad range of related issues or factors
Requests the opinions and insights of others during problemsolving efforts, when appropriate)
Sense of Urgency (Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed)
Coordination & Collaboration (Ability to work together with internal and external contacts to link the responsibilities and actions of others and attain concord, including the ability to collaborate within Transplace teams to effectively leverage brokerage services)
Communication Skills (Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner)
Cost Conscious (Makes sound decisions that consider cost/benefit
Accurately estimates expenses, in mode selection, route planning and carrier selection and any other decisionmaking responsibilities
Shows innovation in reducing expenses)
Decisive (Displays confidence in ability to make sound decisions
Supports, explains and bases decisions on factual/logical information and good judgment
Includes appropriate people in decisionmaking process)
Objective (Ability to deal with facts, conditions, and the impact on the business of Transplace without distortion from personal feelings and/or emotions)
Multi-Tasking (Handles multiple tasks simultaneously
Prioritizes and organizes assignments to make efficient use of time with significant attention to d