Analyst, Tbs Support - Desde casa, México - Dew Software

Dew Software
Dew Software
Empresa verificada
Desde casa, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Analyst, TBS Support

Technical Description

  • Bridge information between our customers, our engineering teams and between departments
  • Work on implementing and improving technologyrelated operational processes
  • Plan and execute system upgrades with our operators
  • Install, configure, monitor, update and perform log analysis on various components of our stack
  • Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
  • Support our local and international partners in configuration of the systems

Requirements:


  • Must have a degree in computer science
  • Must have 3+ years of experience in technology and customer service
  • Experience or exposure to distributed systems
  • Experience working with databases, relational or NoSQL
  • Experience with ticketing systems ideally Jira
  • Experience with Linux/UNIX
  • Experience with cloud infrastructure (AWS, GCP, etc)
  • Ability to thrive in a startup environment
  • Ability to write thorough, scalable and clear documentation
  • Must be fluent in spoken and written English and Spanish
  • Train our local and international partners on our systems
  • Can help lead large projects from idea to positive execution
  • Ability to prioritize our customers' (both internal and external) needs
  • Act on feedback to learn and grow

Tipo de puesto:
Tiempo completo


Sueldo:
$30, $40,000.00 al mes


Horario:

  • Lunes a viernes
  • Turno de 8 horas

Prestaciones:

  • Seguro de gastos médicos mayores

Idioma:

  • Inglés (Deseable)

Lugar de trabajo:
Empleo remoto
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