Sr Technical Support Engineer - Guanajuato, México - HERE Technologies

HERE Technologies

Empresa verificada

Guanajuato, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

What's the role?:
- on technical orientation, is excited about learning new technologies and loves sharing knowledge with others.

A HERE Senior Software Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution.

Main Responsibilities

Guide customers through design, integration, validation, and deployment of the components purchased and adopted by the customer
Write code samples, tutorials, and technical articles for the developer community
Provide expert, fast, and effective resolution to customers technical issues including technical support ticket resolution
Manage incident escalation and facilitates root cause analysis and incident response
Improve the HERE product portfolio by providing customer insights and requirements for new features
Drive continuous improvement, own resolution of technical issues, implement corrective actions
Communicate effectively with internal stakeholders to deliver on customer expectations
Innovate, break silos, and challenge the status quo in the pursuit of customer success
Act as the primary customer point of contact for technical issue during the entire customer lifecycle
Work independently with regular engagement and direction from management

Who are you?:

5+ years of relevant technical experience of which 2+ years in technical presales, technical customer support, technical consulting or similar customer facing roles
Extensive knowledge of cloud software/architecture and the ability to execute with mínimal assistance
Technical support experience with client/server, network, APIs, and cloud (AWS) service delivery
Troubleshooting and software debugging experience in multiuser, high availability platforms
Incident and escalation management experience in 24/7 mission critical systems
Full-Stack developer skills: front/backend, database, software design, webservices, microservices
SDK experience (iOS, Android) and clientside technology experience
Experience with one of the programming languages like Java, Scala, Python, Node.

JS, and networking concepts and wireless communication technology

Selfstarter and proven record of executing in fastmoving, crossfunctional environments
Excellent organizational and data driven, analytical skills capable of managing competing priorities
A calm demeanor to prevent escalations and ease customer issues
Excellent oral and written communication skills (technical and nontechnical)

HERE is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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Who are we?:
HERE Technologies is a location data and technology platform company.

We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us. Watch Video