Senior Implementation Analyst - Ciudad de México - Hexagon Asset Lifecycle Intelligence
hace 2 semanas
Descripción
Responsibilities:
- Works with clients to install and configure Hexagon j5 both onsite and remotely.
- Works with clients to implement the project according to the project plan.
- Provides technical support to clients whilst implementing and executing projects
- Conducts orientation and training with client on the utilization and administration of j
- Constructs and provides project documentation for all assigned projects (i.e., Site Completion & Installation Report, functional requirements, design documents, lessons learned, etc.).
- Tests and troubleshoots functionality of installed systems.
- Identifies and documents technical issues to be escalated to product and system integration teams.
- Coordinates and submits information to Technical Support in a timely manner for projects.
- Maintains a professional demeanor while interfacing with clients.
- Provides feedback based on client experiences for product and process improvements.
- Works both independent and among teams to solve problems quickly and effectively.
- Works closely with the implementation services team, Technical Support teams, and other relevant teammembers to complete installation projects successfully.
- Completes project related expense reports and timesheets within a required timeframe.
- May perform various backoffice activities to support and strengthen the services group.
- May work on presales activities
- Focusing on customer satisfaction.
- Demonstrating good oral and written communication skills in English.
- Demonstrating an ability to work in a team effectively.
- Highly organized with an ability to multitask.
- Quick learner and pays attention to details.
- Ensuring operational policies are followed.
- Practicing team and individual respect.
Qualifications:
- Fluent in English and Spanish.
- Bachelor's degree in engineering (preferably Chemical or Electrical), Information Systems, Computer Science, Mathematics, Applied Mathematics or Science.
- Programming/Coding experience, preferably Python but any language is OK.
- Process industry experience would be highly beneficial.
- Strong academic and nonacademic record.
- Strong problem solving and time management skills.
- Strong teamwork, people, presentation, and communication skills.
- Willingness to travel internationally.
- 2 or more years of relative experience is needed.
LI-Remote
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