Customer Success Manager - Tlaquepaque, México - Arrow Electronics, Inc.

Arrow Electronics, Inc.

Empresa verificada

Tlaquepaque, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position:

Customer Success Manager

Arrow Electronics is looking for a Customer Success Manager to join our team in Guadalajara This position will be part of our Digital business, where a strategic mindset and interaction with team members across the globe is essential; with a special focus on delivering the best service experience to our customers.

What You'll Be Doing

Responsible for providing strategic direction and leadership to a team of Customer Service and Sales Operations associates.
Responsible for developing uniform procedures and continuous process improvements in operations as well as service efficiencies that result in high customer satisfaction.
Oversee hiring, training, development, and accountability of staff to deliver consistent highquality customer and sales support.
Ensure service center is properly and consistently supporting all Customer requests with an emphasis on maintaining high levels of quality and care.
Identify, track, and closely monitor all KPI's for the team on a regular basis and provide appropriate feedback and coaching to staff.
Participate in regional reviews to update on service center KPI's and identify opportunities for greater service center efficiency and effectiveness.
Build and maintain collaborative crossfunctional relationships with internal support groups to engage business in bestinclass practices and programs.

What You'll Need

Typically requires a 4year degree and a minimum of 3 years of related experience; or equivalent work experience in same role.
Excellent verbal and written communications skills; must be fluent in English as it will be collaborating with a global team.
Strong assertiveness and leadership.
Proven ability in handling, training, and evaluating teams of 20+ elements under direct report.
Experience with Salesforce and ERP systems preferred.

What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus
40% vacation premium
12 vacation days
Savings Fund
Life Insurance
Healthcare Insurance
Prescription Eyeglasses benefit
Dental Assistance
Food & Restaurant Vouchers
Growth Opportunities
And more

Annual Hiring Range/Hourly Rate:

$46, $60,500.00 MXN Monthly

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support