Call Center Trainer - Xochimilco, México - CXperts

Descripción

Call center trainers are responsible for training new customer service employees and supporting experienced employees to improve their performance. Their duties include creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.


Responsibilities:

• Developing call centers' education materials, such as digital presentations, howto manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct onthejob coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Must Have skills and knowledge in:

• A bachelor's degree in human resources, or a related field.
• Additional certification in business leadership, eLearning software, or adult education and training is preferred.
• At least 2 years' experience working as a call center trainer or team leader.
• Familiarity with learning management systems,
• Excellent knowledge of sales techniques and customer service best practices.
• Strong teaching abilities and mentoring skills.
• Good communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership to personnel in a fastpaced and stressful work environment.

Job Type:

• Fulltime, Contract, availability is a must.
• Hoops: 6 am 10 pm EST Monday to Friday (with weekends work upon demand).
• Requires prior experience: Call Center training experience is required.
• Must live in Mexico City or close

Experience:

• Related studies in training such is preferred.
• Bachelor degree
• Language: English (required) B2+ or C
• At 2 Years of Call center experience and as a trainer

Salary:
$25, $30,000.00 per month


COVID-19 considerations:
Si, pero es un puesto remoto

Expected Start Date: 01/02/2023