Customer Satisfaction Coordinator - Guadalajara, México - Jabil Circuit

Jabil Circuit

Empresa verificada

Guadalajara, México

hace 3 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER.

With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider.

We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands.

We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

JOB SUMMARY

Jabil's Customer Satisfaction Coordinator is responsible for the coordination of various customer satisfaction related projects that support Jabil's business needs.

Position reports to the Communications Manager and works closely with members of the Business Development, Operations, and Quality teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains an uptodate, comprehensive database of Jabil's customer contacts and their customer satisfaction and loyalty scores
Analyzes customer loyalty survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues
Ensures ontime quarterly customer satisfaction score collection and quarterly customer review meeting summaries from all business units, reviews scores and translations, flags errors, works with Risk & Assurance on completing score audits, and prepares quarterly communications to the Quality and executives
Prepares site specific presentations listing the quarterly customer satisfaction results and shares them with all sites; manages workcell customer satisfaction recognition
Develops customer satisfaction content for Jabil's internal website including customer satisfaction and loyalty scores, customer award information and testimonials, and best practices
Supports the development of a customer satisfaction dashboard for measuring and reporting drivers for customer loyalty, identifying areas that require improvements, tracking corrective actions, and reporting status to senior leaders; later, manages the database
Supports development of the customer service workshops and training programs
Provides additional customer satisfaction related support as needed
May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

Required Qualifications:

Ability to manage multiple projects in a fastpaced environment
Interpersonal skills to work with a wide range of individuals/groups from culturally diverse audience
Extreme proficiency in Microsoft Office (specializing in Word, PowerPoint, Excel, Access).
Experience in quantitative market research, including use of online survey and analytical tools.

Key Competencies:

Ability to read, analyze, interpret and communicate in English
Detailoriented, creative thinking, and exceptional analytical skills
Critical thinking and problem solving skills
Selfmotivated and selfdirected
Planning and organizing
Communication skills, teamwork and adaptability

Required Project Coordination Skills:

Plan and schedule project timelines
Track project deliverables
Regularly monitor and report on progress of the project to stakeholders
Project evaluations and assessment of results
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to operate a personal computer including using a Windows based operating system and related software.
Advanced PC skills, including training and knowledge of Jabil's software packages.
Ability to write simple correspondence. Read and understand visual aid.

- or two-step instructions.

Ability to deal with standardized situations with only occasional or no variables.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.