Incident Manager - Iztapalapa, México - Cognizant Technology Solutions
Descripción
We're hiring
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizantWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as
Incident Manger
Responsibilities & Skills:
- Monitoring Service Alerts from cloud based off board server system.
- Incident triage, followup, and coordination up to resolution
- CAB (Change Advisory Board) Facilitation and representation from US Market standpoint.
- Reporting of KPIs and for management review and decision making
- Serve as a leader/mentor on the ticket management team.
- 23+ years of experience in IT
- Working experience with Microsoft Excel and data analytics with Excel.
- ITIL(IT Infrastructure Library) foundation certification or same Level of knowledge.
Why Cognizant?
- Improve your career in one of the largest and fastest growing IT services providers worldwide._
- Receive ongoing support and funding with training and development plans._
- Have a highly competitive benefits and salary package._
- Get the opportunity to work for leading global companies._
- We are committed to respecting human rights and build a better future by helping your minds and the environment._
- We invest in people and their wellbeing. _
- We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered._
- At Cognizant we believe than our culture makes us stronger_
- Join us now_
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
May
**About Cognizant
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