Service Desk Agent - Ciudad Juarez, México - BRP

BRP

Empresa verificada

Ciudad Juarez, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

LIFE AT BRP

At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride.

Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.

Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all-terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.

Our employees make up a big family of diverse cultures who all share a common value: innovation.

Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.

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SECTION I: GENERAL SUMMARY

BRP offers a career opportunity as Service Desk Agent; customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset.

Tickets resolution following IT Operation Model.

SECTION II:

EXPERIENCE AND EDUCATION

Computer Sciense eduation technical or bachelor degree
01 years of experience configuring, building or troubleshooting computers, printers, scanners
English (Speaking 50%, Writing 70%, Reading 90%)

SECTION III:
KNOWLEDGE, SKILLS AND CERTIFICATIONS

User and a servicesoriented (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)
Good teammate (attend meetings, collaborate, Maintain good relationship with colleagues)
Multitasking
Computer troubleshooting
Availability to work on the day shift, evening shift, and night shift
Follow communication protocols to report emergency ticket status
Punctuality

SECTION IV:

MAIN TASKS AND RESPONSIBILITIES

Regular end user support (Professionals)
Adequately solve tickets according to agreed priority and in compliance with SLA
End user equipment support and troubleshooting (DELL (laptop, desktop, workstation), Ricoh (regular printers and MP), etc)
Computer installation and setup (PXE boot)
Microsoft Office Suite
Google Workspace Office Suite
Google Meets hardware support
Wireless connectivity
Mobile devices configuration and support (Samsung & Apple)
Manufacturing Environment (commonly called Shop-Floor)
Zebra printers (preventive and corrective maintenance along with LAN configuration (wireless).
Zebra scanners (preventive maintenance and configuration)
Software configuration (Mobisys)
Basic troubleshooting with infrastructure servers, network, and telecom asset equipment
Shop floor support (Tier 2)
Shop floor equipment installation.
Shop floor apps installation (part of the configuration too).
Tablets installation, configuration and support
Weekly tapes backup and restore (if needed).

- schedule preventive maintenance of manufacture devices

o Continues Improvement:

Ensure at all times to prioritize the necessary interventions on production operations in order to reduce, or even proactively eliminate, downtime and loss of vehicles.

Receipt/validate and maintain all assets appropriately within the AM database in order to constantly reflect the condition of the equipment under its immediate responsibility
Collaborate with other IT functional towers to speed up incident or service delivery according to ticket priority in compliance with SLA.
Periodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor. Report open tasks between shifts for Service continuity.
Initiate, maintain and develop all work instructions essential to the good maintenance of the services offered.
Participate in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO9001: 201
Comply with safety rules according to the function.
Comply in time planned trainings related to Quality and Training.
Identify and report any quality and compliance issues and support corrective actions.