Service Desk - Guadalajara, México - Cognizant Technology Solutions

Cognizant Technology Solutions

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.

A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.

At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Desk Support

What you'll do:

Handle L1/L1.5 calls originating from Retail Stores
Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
Create & Update Knowledge Document
Work with L2 team on improving L1/L1.5 Resolution
Perform approved L2 troubleshooting steps

Preferred experience:
1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associates Degree.

Willing to work in a 24x7 environment
Understanding Contact/call center metrics
12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)
Customerservice oriented with a problemsolving attitude
Excellent written and verbal communications skills
Work experience in supporting and training IT service desk or support center for retail store employees and corporate support
Good communication skills and customer management experience
Good Analytical & Coordination skills
Excellent Customer Service skills
Good understanding of Computers and technical Troubleshooting skills
Good interpersonal skills
Strong multitasking skills handling voice calls and document records at the same time
Collaborate with Team Leads in terms of Service Outages
Excellent knowledge on Windows Operating system
Good understanding of Microsoft Office suite
Critical Situation management
Understanding of Total Case Ownership

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive.

We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

BeCognizant #IntuitionEngineered

Employee Status :
Full Time Employee

Shift :
Day Job

Job Posting :
Mar

**About Cognizant