Network Support Specialist Advisor - Monterrey, México - NTT DATA

NTT DATA

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are currently seeking a Network Support Specialist Advisor to join our team in Mexico

Position overview

Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.
Manages the development of innovative and costeffective solutions to problems of clients.
Providing highest level support on the complex systems, investigating, analyzing, and resolving difficult problems on network components and multipurpose platform systems.
Manages the development of new internal programs or modifications of current systems.
Handling Technical projects and report to Delivery/Top management.

Position's General Duties and Tasks:

Conducting advanced technical reviews and problem resolutions, focused on improving performance levels of Network Switching operations
Design architecture for Network Switching and Routing solutions.
Lead Technical initiatives mandated by Sr. Leadership completed within scope and timelines
Implement Network Switching and Routing solutions in a customer environment.
Provide technical leadership and direction of Engineering group with upgrades, transitions, system design/ redesign as needed.
Lead Quality Reviews process as required supporting Project
Provide operational support of the Network Data environment.
Will provide technical escalation to L2/L3 support engineers
Provide Oncall support for high severity incidents in a 24x7 environment
Detect Network issues, create customer tickets and manage problems until closure.
Ensure that Service Level Agreements and operational standards are met.
Perform system maintenance, checkups and maintain current documentation.
Provide resolution plans for device issues.
Propose service, process, and technical improvements to management.
Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team
Ability to chair bridge calls delegating tasks and drive to resolution Escalation calls for Technical Security issues collaborating with other support teams.

Qualifications

Must have Skills:

Advanced experience and proven knowledge in different network data products likes Switches and Routers (CISCO, Aruba, and Enterasys) 8+ Years of Experience
Advanced networking troubleshooting skills and extensive knowledge of web connectivity and protocols (HSRP, VLANS, STP, OSPF, BGP and MPLS.) 8+ Years of Experience
Experience deploying and supporting Switches and Routers. 8+ Years of Experience
Full understanding of WAN/LAN networking including design elements and protocol interoperability. 5+ Years of experience
Aruba and Cisco Vendors knowledge 3+ Years of experience
Knowledge and skills in ITIL Library 3+ Years
Knowledge of Network Monitoring tools, such as Solarwinds or Entuity. 3 Years
Very good verbal and written communication skills in English language. 5+ Years

Nice to have, but not required:

Customer Service Skills
4 Years
Teamwork, adaptability to changes, selfmanaged.

Education Requirements

Network Engineer, Telecomm Engineer, Electronic Engineer or similar.
Must have ACSP (Aruba Certified Switching Professional and / or CCNP Enterprise or similar certification.

LI-LATAM

About NTT DATA Services
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.