Part Time Market Coordinator - Desde casa, México - Boldr

Boldr

Empresa verificada

Desde casa, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

A tiempo parcial

Descripción

A LITTLE BIT ABOUT Boldr:

Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES:

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE:

We're looking for someone with a flexible schedule who is eager to be challenged and looking to grow professionally. You're a great fit if you're passionate about helping people, action-oriented, and excited to work in a fast-paced environment.

This position is considered entry-level, fully remote, and part-time with the potential to grow into a full-time role as the company continues to grow.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.

We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values:
Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

Manage daytoday conversations with clients directly on all postpurchase processes, including scheduling trips, feedback requests, and moveout coordination.
Work with accounting to ensure payments are up to date in a timely manner.
Work with sales operations to ensure contracts are correct and addendums are sent in a timely manner
Be the voice of the client

- help guide them into making decisions that benefit them and the company alike, and route clients to the proper departments in a timely manner, while ensuring their issues are resolved.

Become an expert in our service selection to help customers pick the service best suited for their needs and schedule.
Communicate commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements
Keep CRM and internal database up to date with detailed notes
Understand the capacity of our fleet by market, and schedule accordingly
Coordinate projects and maintain client expectations by working closely with our Sales, Design, Design ops, logistics, and Inside Sales teams.

Requirements:

WHAT WE'LL LIKE ABOUT YOU:

YOU ARE

Curious and authentic, just like us #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction.
Excellent communication and writing skills, along with problemsolving skills.
Get your hands dirty and provide feedback based on customer communications.
Have a friendly tone, and are organized to help bring a project over the finish line in a detailoriented manner.
Ability to multitask, and prioritize highpriority projects and requests.

YOU HAVE

Bachelor's degree in any field you are passionate about
6 months to 1 year of experience in a similar role.
Critical thinker with strong problemsolving and research proficiencies.
Ability to comprehend and interpret competitor strategies and consumer behavior.
Knowledge of Customer relationship management (CRM).
Solid organizational skills and detailoriented.
Ability to work under pressure and meet strict deadlines.
A creative mind with superb written and verbal communication skills.
Ability to simplify complex information into a userfriendly format.
Proficient in Microsoft Office

Benefits