Operations Team Lead - Monterrey, México - Transplace de Mexico Global

Transplace de Mexico Global

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

First escalation contact for day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments. Freight Covered Every Day

Exceed customer on time pick up and delivery expectations; proactive analysis to prevent service failures.

Customer Relationship

Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.

Carrier Relationship

Productive carrier relationship development, cover loads, handling, and management of difficult situations, etc.

Achieve Internal Department Goals

Ensure appropriate use of internal high service, fair and cost competitive services.

Maintain actual business (NR and volume) Financial Procedures and Operating Metrics

Detention management, research/resolving invoice discrepancies and unbilled.
Secure capacity for loads.
Leverage carrier communication to influence capacity awards during tight markets.
Contact carrier to obtain status of loadtendered; continue monitoring the shipment for ontime pickup, transit, delivered, empty.
Ensure daily update load status in system, e.g. loaded, pickup, delivery, empty, etc.
Notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary. Ensure with the team and enter shipment status information

-check calls, loaded calls, unloaded calls, reference number information.

Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
Resolve financial discrepancies in TMS financials Utilize TMS to actively manage ontime performance and automation objectives
Utilize TMS with the correct information to actively manage ontime performance and automation objectives
Assist in onboarding process to operations
Ensure daily updates by creating templates in TMS
Train new hire employees within daily operation processes, flow and needs
Train carriers for operation purposes and implementation calls
Oversee team assigned to the position and monitor service across different accounts.
Track volume and revenues on weekly basis (Scorecards).
Track volume and revenues on weekly basis (Scorecards).
Oversee and correct service issues with customers.
Demonstrate ownership of assigned segments of business.
Identify and resolve the root and cause of financials discrepancies in TMS financials.

SAM

Owners of Customers type C
Monthly call with each customer
Create report every 2 weeks with high level information and send it to supervisor

Basic Qualifications
Years of experience is preferred

College Degree
Advanced Spanish and English written, oral, and presentation communication skills. Microsoft Excel
Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.
Knowledge and Utilization of the TMS by the team. Knowledge of Microsoft Tools
Ability to leverage Excel and other MS programs, including Word, Outlook, Skype, etc.

Knowledge of the Customer's Business

Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.
Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel.

Preferred Qualifications

Adaptability/Flexibility (Adapts to changes in the work environment to meet demands
Manages competing demands
Accepts criticism and feedback
Manages difficult situations objectively and rationally)
Analytical (Conducts a thorough search for relevant information when approaching problems
Grasps pertinent issues in all their complexity
Carefully weighs the impact of a broad range of related issues or factors
Requests the opinions and insights of others during problemsolving efforts, when appropriate)
Sense of Urgency (Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed)
Coordination & Collaboration (Ability to work together with internal and external contacts to link the responsibilities and actions of others and attain concord, including the ability to collaborate within Transplace teams to effectively leverage brokerage services)
Communication Skills (Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner)