Service Desk - Monterrey, México - iKraft Solutions

iKraft Solutions
iKraft Solutions
Empresa verificada
Monterrey, México

hace 1 mes

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

We are looking for a customer service oriented
Service Desk specialist to provide technical support to users in an efficient and accurate manner.

You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas.

The goal is to make sure that customer value is maintained to the standards set forth by the company.


Responsibilities

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Requirements and skills

  • Proven working experience in providing Help Desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong clientfacing and communication skills
  • Advanced troubleshooting and multitasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent

We offer:


  • Base Salary $18,000 $23,760
  • Performance Bonus up to $2,000
- $2,000 Hirign Bonus

  • MORNING SCHEDULE 7:00am 4:00pm
  • 2 days off
  • All law benefits
  • Food coupons
  • Direct hiring

Salary:
$18, $23,760.00 per month


Ability to commute/relocate:

  • 64000, Monterrey, N

L:
Reliably commute or planning to relocate before starting work (required)


Experience:


  • Tech Support, Help Desk or
Service Desk: 1 year (required)
Call Center: 1 year (preferred)


Language:


  • English (required)
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