Service Desk Analyst - Mexicali, México - PACCAR

PACCAR

Empresa verificada

Mexicali, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

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We are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business. This position provides technical support for our internal customers. Responsibilities include initial assessment, triage, research, and resolution of incidents for PACCAR Enterprise Applications and Infrastructure.

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JOB FUNCTIONS / RESPONSIBILITIES

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Performing 1st level diagnosis and communicating incident resolutions including documentation
Escalating complex incidents to 2nd level support teams
Following through on high priority incidents to ensure timely documented updates
Managing Incident Reports in accordance with Service Management processes
Ability to assess, triage and resolve technical issues
Training tea members to handle new project implementation incidents
Create support instructions for new projects
Maintain Knowledgebase and other internal processes and procedures
Support deployed system(s)
Perform other duties as assigned
Able to work flexible hours on request

QUALIFICATIONS

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Proven problem solving and troubleshooting skills
Ability to work effectively within a team environment
Knowledge of PC OS systems; hardware and software
Demonstrated analytical skills
Ability to effectively communicate both verbally and in writing
Customer Service oriented
Strong analytical & organization skills
Possess effective listening skills
Proven ability to multitask and stay organized
Conceptual understanding of LAN/WAN network infrastructure, Mainframe and AS400
Fluent in speaking, writing, and reading in English

EDUCATION/TRAINING REQUIRED

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Bachelor's Degree in Computer Science, Information Systems desired or equivalent experience required.
IT Technical Certification (MCP, MCSE or MCSA) desired.

PHYSICAL DEMANDS

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