Sr Cust Exp Specialist - Tlahuac, México - Honeywell

Honeywell

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Join a team recognized for leadership, innovation and diversity:
The Lead Customer Experience Specialist is responsible for acting as a primary contact to deliver consistent, high quality and world class customer service, as well creating the right environment and mind-set for the rest of the Customer Service Team
Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.

Key Responsibilities

Work as part of the team involved in endtoend booking and billing processes ensuring the successful and timely booking, delivery and billing
Clear concise communications with local office support & Operations
Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity
Order Processing & Order Management
Follow & Comply with Customer Experience policies
Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business Leaders, Logistics and ISC personnel
Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
Learn best practices from developed team.

YOU MUST HAVE:

Preferred minimum of 2 years' experience in a Customer Services environment
Experience working in a multi discipline team
Experience in SAP
Good understanding and operational experience
Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
Ability to interact with a wide variety of customers in various countries
Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
Interpersonal skills
Oral & written Communication at all levels
Sound judgment, problem solving & appropriate decisiveness
Can effectively and confidently present to small groups within the team
English Fluent

WE VALUE:

Understands how different functions within his/her own organisation interrelate to each other
Understands and is familiar with the Honeywell values
Understands the importance of health and safety in the workplace
Good knowledge of ERP a plus

LI-Hybrid

Additional Information:

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JOB ID:req444660

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Category:Customer Experience

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Location:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico