Sr Support Engineer I - Monterrey, México - Blue Yonder

Blue Yonder

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Senior Support Engineer will support our SaaS and On Prem customers to provide Solution/Product support on Demand/Fulfillment, Promotion, during implementation and after go live.

What you'll do:

Provide functional and/or technical support during customer upgrades, deployments, rollouts, and postproduction phases
Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
Provide advice to BY partners and customers regarding industry best practices and process methodology
Document learnings and create knowledge articles for repeated cases
Bring in new ideas for automation, reuse and service improvements
Understand the SaaS offering, features and functionality deployed for a given customer.
Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development
Continuous learning on latest BY Planning Solutions.

What we are looking for:

Industry experience:

5+ years of Supply chain domain experience
5+ years of experience in the Software/SaaS industry
Technical experience with BY products preferred specifically, Demand, Fulfillment, SCPO Platform
Experience with customer/client support in Supply Chain software

Technical Skills:

Expert in Database programming/Data Modeling using Oracle SQL and MS SQL
Strong knowledge of middleware (i.e. Weblogic, TomCat)
Proficiency in Java / J2EE concepts
JDBC, C++
Cloud (Azure preferred), Log analysis and networking tools
Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
Experience in scripting languages
Unix Shell Scripting, PowerShell, Python, Perl etc.

Soft Skills:

Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on followthrough and reporting
Ability to work calmly under pressure and meet deadlines
Proven background to have managed multiple stakeholders in a global environment
Must have strong multitasking skills
Must be selfmotivated and quick learner
New technologies, platforms, integrations
Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
Demonstrates initiative and is inquisitive
Succeeds in a fastpaced environment
Demonstrates the ability to work independently without losing team synergy
Demonstrates customer service ethics and core values

Education:

Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers.

Does your heart beat like ours? Find out here:

Core Values

Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.