Customer Experience - Zapopan, México - Intugo

Intugo
Intugo
Empresa verificada
Zapopan, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

WE CONNECT YOUR TALENT WITH FOREING COMPANIES
1-TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS

  • TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN
  • KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
  • COMMITMENT TO FIRST-CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.
  • MINIMIZING THE TRANSFERRING OF PHONE CALLS FROM ONE DEPARTMENT TO ANOTHER
  • ENSURE DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION,
AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.

  • ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS AND BASIC CLAIMS INFORMATION
  • KNOWLEDGE OF COMPANY INSURANCE REQUIREMENTS AND EXCEPTION POLICIES FOR OUTSIDE INSURANCE
  • PROVIDE OUR CUSTOMERS WITH DETAILS OF BENEFITS AND COVERAGES OF THE COMPANY COLLATERAL PROTECTION INSURANCE
  • MAKING SUITABLE PAYMENT ARRANGEMENTS FOR OUR CUSTOMERS THAT ARE PAST DUE
  • APPLY EARLY-STAGE COLLECTION NEGOTIATION TACTICS TO KEEP CUSTOMERS CURRENT OR LOWER IN THE DELINQUENCY STAGE

Salary:
$16, $21,000.00 per month


Language:


  • ENGLISH (required)

Work Location:
In person

Expected Start Date: 14/06/2023
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