Managed Service Desk Engineer - Federal, México - Lenovo

Lenovo

Empresa verificada

Federal, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

General Information:

Req #
WD Career area:

Engineering

Country/Region:
Mexico
State:
Distrito Federal
City:
Mexico D

F- Date:

Tuesday, April 9, 2024
Working time:
Full-time

Additional Locations:

Mexico

Distrito Federal
Mexico D

.F.

Why Work at Lenovo:

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.

Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

Description and Requirements:

Responsibilities:

Technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.

Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.

Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.

Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service-related issues.

Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.

Actively monitor case workload and drive to closure within SLA's.

Document all the interactions in Lenovo ́s CRM.

Basic Requirements:

Minimum of 1-3 years of experience in technical support or customer-facing technical role

Excellent communication skills, verbal & written in Spanish, Portuguese & English languages.

Preferred Requirements:

CompTIA certifications (A+, Network+, Security+, etc.)

Degree in Computer Science, Information Technology, or related field; or equivalent experience

Ability to work effectively in a fast-paced, dynamic environment.

Ability to learn quickly with a proven record of learning new and challenging technologies.

Experience working in a call center type of environment.

Excellent communication, interpersonal, and critical thinking skills.

Additional Locations:

Mexico