Call Center Agent - México - Eaton

Eaton

Empresa verificada

México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Eaton's Corporate Sector division is currently seeking a Call center Agent.

What you'll do:

Responsibilities:

A. Fulfill order management related activities for distributors
C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. Change notice management
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
H. Proven analytical and critical thinking skills
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K. Work with finance team to resolve customer credit requests #LI-DG2

Qualifications:

Education level required Bachelor degree necessary.
Years and area of experience required Minimum customer interaction experience (3 years)

Skills:

Technical knowledge
Knowledge of CRM software and SAP
Strong listen, written and verbal communication skills
Knowledge of Vista, VOTW and Mentor software
High Ability to speak, write, and read English
Fully bilingual

Soft skills- Drive for results

Makes Decisions & Solves Problems
Demonstrates a Collaborative Style
Promotes and Champions Change
Business Acumen
Pursues personal development

We are committed to ensuring equal employment opportunities for job applicants and employees.

Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.