Customer Service Order Status Coordinator - Guadalajara, México - Siemens Healthineers

Siemens Healthineers

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Change the future with us

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity.

We embrace change and work with curious minds re-inventing the future of work.

Join us and let us focus together on what's truly important:
making lives better with new ideas and the latest technology around the world.

Why you'll love working for Siemens

Solve the world's most significant problems
Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get rewards for them
Diversity and inclusivity focused.

What will you do?
The Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts.

The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues.

Additionally, supports customer with referral to appropriate specialist for assistance or problem resolution when warranted.

Responsibilities

Respond and resolve problems in a timely and accurate manner while providing excellent customer service
Enter, manage, and prioritize new and existing cases via CRM tool to attain established service level agreements
Utilize CRM tool to directly communicate to customers, internal staff, and affiliates
Initiate action via CRM tool for completion of change order, product selection and post order requests or process noncomplex requests directly as authorized

Required Knowledge/Skills, Education, and Experience

High School Diploma or equivalent. Associate Degree or Industry related Certification a plus.
3+ years of practical customer service experience
Bilingual (advanced in both Spanish and English language)
Strong verbal and written communication skills in English language
Working knowledge of MS Office
High Level of professionalism and excellent customer service skills
Ability to successfully complete required training program
Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and coworkers
Ability to multitask and handle a high volume of work accurately
Must be a strong team player able to work in a cross functional team environment
Ability and desire to learn assigned business segment product line

Preferred Knowledge/Skills, Education, and Experience

Bachelor's degree in related discipline is preferred
Knowledge of SAP, CRM systems / Salesforce, Industry Mall, EDI, and quotation tools
3+ years of practical customer service experience

supporting industrial, construction, mechanical, or electrical industries

Equal Employment Opportunity Statement

Organization:
Smart Infrastructure

Company:
Siemens, S.A. de C.V.

Experience Level:
Mid-level Professional

Full / Part time:
Full-time