Cyberark Support - México - Santander

Santander

Empresa verificada

México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

CyberArk Support

Country:
Mexico

WHAT YOU WILL BE DOING

Responsibilities and Duties:

Work on cloud/infrastructure transformation initiative to implement best in class PAM solutions (identity governance, zero trust and privileged access management) for OnPrem & Cloud environment
Support the development & execution of an objective & keyresult driven product roadmap
Develop & execute the capabilities necessary to monitor & proactively manage the health of CyberArk products

Qualifications:

3 years using your expertise in CyberArk and background in identity and privilege access management, evaluate/update and make recommendation for the CyberArk installation.
Review, update, install, and train others on the features and best practices of CyberArk, creating a secure, sustainable and highly automated environment that meets company' s requirements across all onprem and cloudbased footprints.
Working with the team, identify the tools and techniques to translate the company' s needs and future goals into a plan that will enable secure and effective solutions.
Automate processes across the CyberArk products
Monitor CyberArk and support any break/fix, upgrades, patches, and performance or integration related issues.
Create automated periodic reports as required, and address any discrepancies found.
Support critical CyberArk functions, including maintenance, patch identification and publication, and upgrades of CyberArk and related modules.
Maintain responsibility for privilege user incident management support, user acceptance testing of privilege accounts, load testing, performance testing, and validation testing of the CyberArk solution.
Maintain & support CyberArk on a daily basis from a tier 3 standpoint, troubleshooting Vault, CPM, PTA, PSM, and PVWA issues as required
Resolution of tier 3 trouble tickets including password rotations, password malfunctions, account creations, account changes, scheduling.
Installation of CyberArk vault including multiple CPMs, PVWAs, and as built documentation
Collaborate to define access control, user entitlements, and user access policy management
Work with development teams on integration with CyberArk
ITIL knowledge (Incident Management, Problem Management, Change Management and Release Management)

Soft Skills

Excellent written and verbal communication (Spanish&English)
Ability to work with clients and technical staff to assist in root cause analysis
Work well under pressure and timelines to produce results
Team Work.