Professional Services Director - Monterrey, México - Epicor

Epicor

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

General information:

Office (s)
Monterrey, MEX
Date Published
Wednesday, April 17, 2024
Country
Mexico
Job ID Function
Professional Services
Recruiter
GarciaJr

, Martin Roberto
Description & Requirements:

The Job

The Dir, Professional Services serves as a strategic partner to the senior management team contributing thought leadership and innovation to their area of the consulting practice.

The key responsibilities are to establish goals and objectives for the consulting team, ensure successful delivery of services and achieve financial targets.

What you will be doing

Oversee the planning and execution of consulting engagements including resource planning, crosscompany visibility, new services development and client relationship management.
Develops the vision, strategy and execution of Epicor's professional services business.
Communicate internal expectations on key business metrics such as utilization, revenue generation, responsiveness and communication to clients, client satisfaction (Net Promoter Score), and employee education
Acts as highlevel client escalation contact for professional services and implementation issues. Direct and mentor teams in successful delivery of ontime and onbudget projects.
Coach team on methods of staffing and project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success.
Provides executive focus and responsibility for all customer projects and services sales pursuits.
Answer sales and consulting questions for new customer discoveries. Participates in high level status meetings at customer (i.e. Stage Reviews, Kickoffs).
Participate in and lead presales presentations, services planning, proposal response, proposal preparation and work planning development.
Identify new service opportunities in the region and develop marketing plans to implement those services.

What you will likely bring

Ability to present in sales meetings, face to face, or remotely
Effectively communicate with customers, field consultants, executives, and coworkers
Strong organizational, project management and time management skills
Analyze customer problems and make recommendations for improvement
May work at client site from time to time
Ability to travel up to 50%

What will set you apart

11+ years progressive experience and demonstrated success/knowledge
6+ years managing and developing multidiscipline teams, preferably with international reach across multiple service types
5+ years of product support or consulting experience preferred
Ongoing technical certifications to keep up with industry
Bachelor's degree (or equivalent experience) Master's degree preferred

The Professional Services Team

Professional Services

play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it's important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you
About Epicor
At Epicor we know that success comes from working together.

Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success.

And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in.

If you have interest in this or any role
- but your experience doesn't match every qualification of the job description, that's okay

We are an equal-opportunity employer.
- #LI-MG1 #LI-HYBRID