Bilingual Technical Support Representative - Guadalajara, México - Helpware

Helpware

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Us
It's simple, we prosper by putting people ahead of profits. Point blank.

We created Helpware because we saw a need to change the way business is done in our world of outsourcing.

We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.

In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.

Helpware is a better kind of outsourcing, one centered around People.

What is this role about?

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As a Technical Support Specialist
, you empower new event marketers to achieve their goals by showing them how our client can meet their needs - and exceed expectations. No matter what challenges you face, your problem-solving skills drive you to be a self-starter supporting global event programs.

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What awaits you in this role

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Troubleshoot platform issues and communicate with Product and Development teams for resolution
Write and update FAQ articles for the Help Center
Own and monitor all processes for internal ticketing platform

What we are looking for

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BA/BS preferred or equivalent work experience with demonstrated proficiency
1year experience in Journalism, Communications, Hospitality or Service Industry
Expert with Google Docs, Microsoft Office, social media management tools, and relevant software programs in your field
Strong verbal and written communication skills is a must
Bonus points for coaching or volunteer experience we love team players

What we offer

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Law Benefits
Social Security (IMSS)
12 Vacations Days after First Year
Vacation Bonus (Prima Vacacional)
Christmas Bonus (Aguinaldo)
Sunday Bonus (Prima Dominical)
Food Vouchers
Health Insurance
Excellent Work Environment
Opportunities for Growth
On Staff Psychologist and Nutritionist
Convenient Partnerships for Food and _More_

Our Client's Background

Our client is is a platform championing the next era of event marketing by helping businesses market, measure, and scale their event marketing programs.

Work Environment

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As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people.

We are committed to providing continuous employment to people, especially those severely affected by this pandemic. Our policy is our people first, and our goal is to keep our employees safe during these uncertain times.

AVISO DE PRIVACIDAD