Technical Support Engineer - Guadalajara, México - Brightcove

Brightcove

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position Overview

Responsibilities:

Providing escalated technical and triage support for other team members
Actively contribute to our online community and knowledge database for uptodate customer information and solutions
Work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements

Qualifications/Experience

3+ years work experience in online technical problem solving.
English reading, writing, and speaking skills
Excellent communication skills and strong customer focus
Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital Online Media technologies such as networking, servers, etc
Strong familiarity and working knowledge in JavaScript, HTML, and CSS
Proven analytical / problem solving ability
Ability to communicate technical concepts clearly and effectively, both written and oral
Demonstrated ability to lead and manage initiatives to completion.
Proven ability to work with the team to quickly and calmly resolve technical issues.
Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers
Demonstrated ability to learn new skills quickly.
Ability to work independently and as a part of a team.
Required to be flexible, detail oriented and organized with the ability to multitask.
Oncall / Weekend Shift/ Holiday Shift availability
Undergraduate Degree in "Computer Science" or related area, or equivalent experience required

Technical Qualifications:

Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital Online Media technologies such as networking, servers, etc
Strong familiarity and working knowledge in JavaScript, HTML, and CSS

WORKING AT BRIGHTCOVE

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success.

Brightcove offers a variety of perks dependent upon where you live, such as competitive compensation, restricted stock units, 401k matching, and tuition reimbursement, as well as unlimited PTO, and more Brightcove has brand new office space in downtown Boston, Guadalajara (Mexico), and soon London.

We have more offices in Funchal (Portugal), Tokyo (Japan), Singapore, Sydney (Australia), Mumbai and Chennai (India). Employees enjoy access to fully-stocked kitchens and social activities in any of our 14 offices globally.