Helpdesk Associate - Guadalajara, México - NTT DATA Services

NTT DATA Services

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

VACANTE PRESENCIAL (MÉXICO)

Location:
Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco (In-Person)

Company:
NTT DATA Services

Requirements:

-
Live in Guadalajara and be a Mexican citizen or have a work permit
:

-
Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)
-
Availability to work MONDAY TO FRIDAY from 7:00AM to 4:00PM:

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Have an ADVANCED English level:

-
6 months of experience in Customer Service and Tech Support:

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Knowledge of basic troubleshooting process:

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Being able to take a drug test (results must be 100% negative)

We Offer:

Grocery Tickets 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company

Activities

General L1 support for hardware and MS Office packages
Answer technical support calls providing and escalating to other support groups
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Salary:

$15,300.00 per month

Application Question(s):

Do you have you OFFCIAL high school certificate of completion? (certificado de preparatoria emitido por la SEP, en caso de ser una preparatoria que no sea Mexicana se necesita el TRANSCRIPT o la revalidación)
Do you live in Guadalajara?
Do you have experience in tech support level 1 for Windows?
Do you have an ADVANCED level of English?
Are you able to work ON SITE (inperson) Monday to Friday from 7AM to 4PM?

Work Location:
In person