Sr System Support Analyst - Guadalajara, México - AstraZeneca

AstraZeneca

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Sr System Support Analyst

Location:
Guadalajara

Hybrid work

Description
At AstraZeneca, we are united by a common purpose: to push the boundaries of science to deliver life-changing medicines. Every day, we make a difference by delivering potentially life-changing medicines to millions of people worldwide.

Being agile and creative company means building a dynamic, inspiring culture where we celebrate diverse, bold thinking, openness to new insights and ways of working.

Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.

We believe in the potential of our people and you'll develop beyond what you thought possible.

We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us.

Responsibilities include but are not limited to:

System management and set up in OCE (Orchestrated Customer Engagement) based Salesforce system
Supporting key internal and external stakeholders and E3S IT resources
Developing and maintaining business systems including identifying, implementing and managing tools/systems
Designing new enhancements and business processes that will improve operational efficiency across the organization and E3S team
Evaluating existing and potential Salesforce functionality and prescribe rollout plans, including socialization, training, communication, testing and release management
Creating and delivering appropriate documentation, training and communication around features and process changes.
Monitor data quality, integrity and user adoption
Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
Assess, (re)design, improve and implement new or existing integrations and automations
Identifying risks and implementation of appropriate corresponding controls
Perform UAT for BAU system changes in Test and Prod environments
Be selfreliant to work with mínimal supervision
Assisting manager in taking important decisions regarding management procedures and operations
Working closely with members of the team to achieve targets and implement strategies
Maintaining an open channel of communication with different departments, project teams and upper management
Be able to provide guidance to junior resources from time to time
Maintain high level of internal and external customer satisfaction.

Requirements:

Minimum Specific Requirements:

Bachelor's degree in business administration, computer science, or a related field.
3+ years of experience as a IT System/Business Analyst or a Salesforce Consultant
Proven analytical, organizational and problemsolving skills
Proven business/technical experience working with complex integrated systems, using creative and criticalthing skills to deliver exceptional results
Experience working with and/or managing IT Providers or Business Relationship Management
Proven knowledge of Salesforce
Knowledge of IT system lifecycle
Strong ethical, collaborative, influencing, innovative and customercentric skills
Good leadership and management skills
Demonstrated ability to take initiative and to respond to rapidly changing priorities
Demonstrated a cando approach and willingness to learn new skills
Must be able to work through competing priorities
Global / crosscultural experience
Exceptional communication & interpersonal skills, including oral & written English

Preferred Background:

Pharmaceutical Industry experience
Experience of working in a matrix organization
Salesforce Certification or Development
Good knowledge of MS Office tools
Prior exposure to scripting languages (e.g., PowerShell, Bash, Microsoft Excel + VBA, Python, JavaScript, SQL, etc.) will be a plus
Knowledge of SAP ECC, SAP HANA