Customer Service Agent - Desde casa, México - 1840 & Company

1840 & Company

Empresa verificada

Desde casa, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels.

Rate in

USD:
$ 6.0 (Per Hour)

Working Schedule:
Monday - Friday, 6:00 AM to 4:00 PM PST

Saturday (on demand), 7:00 AM to 3:00 PM PST

Responsibilities

Assisting customers with basic questions about products, the order process including shipping methods and timeframes, provide website guidance, and provide updates on orders that have already been placed.
Creating customer accounts, assisting customers with placing standard orders (individual, team and resellers), creating replacement orders as needed, creating quotes, converting quotes to orders and other duties assigned. Order placement responsibilities include setting up standard orders, ensuring delivery method for order, processing order payment, and educating customer on the order process and timeline of events.

Requirements:

1 year of experience in a contact center or customer service role, involving the management of escalated customer situations
English proficiency level should be fluent, conversational and natural
Professional and polite
Empathetic
Typing Skills (20 WPM+)
Excellent verbal & written correspondence skills
Critical thinking and problemsolving skills
Ability to work independently
Strong time management
Available to work Saturday's during peak season
Must have Windows computer (Mac not allowed) of 8GB RAM or higher.
Must have a laptop/desktop which meets the minimum qualifications:
Processor:
Core i5 or higher
RAM 8GB or higher
Bandwidth Requirements Minimum**:
Download Speed: at least 6 Mbps
Upload Speed: at least 6 Mbps
A quiet, private place in your home where you can work without background noise

Training Expectations

Tier 1 Customer Service Representatives will receive 7days classroom training.
Agents will remain at Tier 1 for at least their first 3 weeks before being considered for Tier 2 training

Benefits

Work from home
Access to diverse projects
Opportunities for professional growth
Collaboration with diverse teams
No commute time
No dress code (unless there's a meeting)
Ecofriendly work lifestyle
Exposure to a multicultural team
Potential for longterm engagement
Improved worklife balance

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.

We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool.

We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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