Service Desk Agent - Hermosillo, México - Grupo Sonda

Descripción

Join our SONDA teamIf you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team.

Join our leading Latin American company in IT services, a place where you can boost your career, acquire knowledge and develop professionally.

We are looking for a SERVICE DESK AGENT, whose main objective will be to provide first-level customer support in SONDA México.

• Provide support and technical assistance to users
• Provide Technical support, delivering and recording all the necessary information to meet the internal requirements of the company and its clients.
• Provide the client with technical assistance by solving their incidents
• Manage all necessary actions to resolve the problems
  Requirements:
• Service Desk and ticket system experience required (Service Now, Remedy, Service manager, etc)
• Experience managing service SLA's
• Inbound call experience.