Technical Support Analyst - Ciudad de México - Infor

Infor
Infor
Empresa verificada
Ciudad de México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

General information:


  • Country
Mexico- City
Mexico City- Department
Global Support- Job ID


33267
Description & Requirements:

A Day in The Life Typically Includes:

  • Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
  • Deploy and configure middleware infrastructure such as Apache, WebLogic, and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle, and SQL Server to replicate customer issues as needed.
  • Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
  • Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
  • Utilize communication skills to diffuse heightened enduser sensitivity and interact with multiple levels of the Customer's organization.
  • Ability to work on call on a rotational basis with flexible hours.

Basic Qualifications:


  • Will consider an incumbent with other education with the aptitude to learn.
  • Technical skills: Java, Groovy, SQL, Java Script.
  • Proficiency with SQL and an understanding of relational database systems.
  • English and Spanish communication skills.
  • Exposure to objectoriented programming.
  • Aptitude to learn quickly and independently.
  • Team player with communication, organizational, analytical, and problemsolving skills.

Preferred Qualifications:


  • Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent work experience.
  • Working knowledge of middleware infrastructure such as Wildfly, Apache, WebLogic and WebSphere, AWS, Aurora, PostgreSQL, Cognos.
  • Eclipse IDE, setup, and remote debugged java code as necessary.
  • Advanced SQL.
  • Organizational and problemsolving skills.

About Infor
We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

At Infor we value your privacy that's why we created a policy that you can read here.


Infor Values:

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM).

Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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