Finance Operations Clerk - México - Ria

Ria

Empresa verificada

México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Manage models in Excel in order to create and assign collection files for Chargebacks, Adjustments & Fees for Check Cashing and RIA Digital returns

Download bank files daily and updates models with new information in order to generate the new Collection files
Save return notifications daily in shared drive
Manage equipment billing model on a monthly basis
Assist collectors with inquiries regarding their collection files
Print and deposit checks pertaining to returned items on a daily basis
Update issuer/customer profiles as needed based on return activity
Update collection files as payments are received
Create client files as new agencies are approved for CC
Reach out to the Bank as needed for requests or inquiries
Responsibilities

Answer incoming calls as needed, resolve agent inquiries, create and provide payment receipts to agents when requested.
Deliver a consistent and professional level of service at all times.
Handle each call promptly and in the correct manner, updating records accordingly.
Input customer related data accurately and efficiently.
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
Be persuasive, persistent and self-motivated. Show empathy, assertiveness, tact and resilience.
Must be available to work on Saturday's on a rotating basis
Other tasks as assigned