Customer Service Front Office Agent - Huixquilucan, México - Henkel

Henkel

Empresa verificada

Huixquilucan, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team.

Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths.

Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging.

If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE:

Accountable for customer facing activities / customer experience and order to delivery follow up, acting as a single point of contact for customers, adopting customer centricity mindset within daytoday interactions.
Run OrdertoCash (OTC) & Customer-ServiceMgt (CSM), focusing mainly on customer interaction related activities (in/outbound).
Attend and resolve customers complaints, returns or rejections.
Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing.
Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness.
Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).

YOUR SKILLS:

Customer facing operations (i.e. Customer Service, Sales)
Order to cash process knowledge
Supply Chain understanding
Excel Advanced
English Intermediate
Bachelor's Degree

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID:

Contract & Job type:
Full Time, Regular