Bilingual Customer Service Agent - Monterrey, México - ContactPoint 360

ContactPoint 360

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Who We Are:
ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions.

We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies.

We're proud to call ourselves innovative leaders in the industry and value how we've been able to grow significantly from 5 to 1000+ employees since opening 15 years ago.

We're Great Place to Work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too.

We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently. We're proud to provide you a career path that will support your development and growth. It is a win-win and we love promoting from within too.

During your on boarding experience, we'll teach you the necessary skills as well as the in and outs for this particular role.

ContactPoint 360 Inc., is not just somewhere to get a pay cheque but a place that you can call your work-home and thrive to your highest potential both professionally and personally.

Responsibilities

Assisting with customer questions.
Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
Making sales or recommendations for services that may better suit customers' needs.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Keeping records of customer interactions, transactions, and comments.
Knowing our products inside and out so that you can answer questions.
6 months1 year of BPO customer service experience (preferred)
Previous Sales Experience (Call Center and or B2B a plus)
Demonstrates effective, clear and professional written and oral communication.
Education level
High School Diploma or equivalent (min.)
Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
Build relationships with customers and engage them by going the extra mile

What we offer